TERMS & CONDITIONS
CUSTOMER CARE
1. Eligibility
You must be legally capable of entering into a binding agreement to purchase products from our website. By placing an order, you represent that the information you provide is accurate and complete.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, colors and appearance may vary depending on your device or screen settings. We reserve the right to correct errors, update information, and change product availability or pricing when necessary.
3. Orders
Placing an order constitutes an offer to purchase the selected products. We reserve the right to accept, decline, or cancel an order for legitimate reasons, including product availability, pricing errors, suspected fraud, or incorrect customer information.
If we cancel an order after payment has been processed, we will issue an applicable refund to the original payment method.
4. Pricing and Payment
Prices are displayed in U.S. dollars unless otherwise stated.
Applicable taxes, shipping charges, and other fees will be displayed during checkout when applicable.
Payment must be successfully authorized before an order is processed.
5. Shipping and Delivery
We will process and ship orders according to the shipping information provided on our website and at checkout.
Any stated shipping or delivery timeframes are estimates unless expressly identified as guaranteed.
We will make reasonable efforts to meet stated shipping commitments. If we are unable to ship an order within the promised timeframe, we will provide the notices and options required by applicable law.
Please see our Shipping Policy for additional information.
6. Returns and Refunds
Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.
Please review that policy before placing an order.
Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly at contact@imaginatiohubstudio.com with your order number and photographs or other relevant information.
We will review the issue and determine the appropriate resolution in accordance with our policies and applicable law.
8. Intellectual Property
All content on this website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to Imaginatio Hub Studio unless otherwise stated.
You may not reproduce, distribute, modify, copy, or commercially exploit our website content without prior written permission.
9. Prohibited Use
You agree not to use our website for unlawful purposes, to interfere with website functionality, attempt unauthorized access, introduce malicious software, or engage in fraudulent or abusive activity.
10. Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.
Third-party services may have their own terms and privacy policies. We are not responsible for the practices of independent third parties except as required by applicable law.
11. Disclaimer
To the fullest extent permitted by applicable law, our website and products are provided without warranties beyond those expressly stated or legally required.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Imaginatio Hub Studio will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.
This limitation does not apply where prohibited by applicable law.
13. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
14. Governing Law
These Terms are governed by the laws of USA, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Any dispute will be handled in accordance with applicable federal and state law.
15. Contact Us
If you have questions about these Terms, please contact:
Imaginatio Hub Studio
Email: contact@imaginatiohubstudio.com
Website: www.imaginatiohubstudio.com
PRIVACY & SAFETY
1. Information We Collect
Depending on how you interact with our website, we may collect:
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Name and contact information
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Email address
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Billing and shipping address
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Telephone number
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Order and transaction information
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Products purchased or viewed
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Customer service communications
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IP address and device information
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Browser and website usage information
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Cookies and similar technologies
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Information you voluntarily provide to us
We do not intentionally collect sensitive personal information unless necessary and permitted by applicable law.
2. Payment Information
Payments may be processed by third-party payment providers.
We generally do not store complete credit or debit card numbers on our own systems. Payment information may be collected and processed directly by our payment providers according to their privacy policies and security practices.
3. How We Use Personal Information
We may use personal information to:
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Process and fulfill orders
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Process payments
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Ship products
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Provide customer support
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Communicate about orders and transactions
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Respond to questions and requests
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Improve our website and products
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Prevent fraud and unauthorized activity
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Maintain website security
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Send marketing communications where permitted
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Analyze website traffic and performance
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Comply with legal obligations
4. Cookies and Similar Technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand website usage, and support advertising and marketing activities.
You may be able to control certain cookies through your browser or our cookie-management tools, where available.
5. How We Share Personal Information
We may disclose personal information to service providers and business partners that help us operate our business, including:
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Payment processors
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Shipping and fulfillment providers
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Website and hosting providers
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Customer support providers
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Analytics providers
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Marketing and advertising providers
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Fraud prevention and security providers
We may also disclose information when required by law, to protect our rights, prevent fraud, or in connection with a business transaction such as a merger, acquisition, or sale of assets.
We do not sell personal information for money unless our practices and applicable law permit such activity and required notices or opt-out rights are provided.
6. Marketing Communications
You may unsubscribe from promotional emails by using the unsubscribe link contained in those communications.
Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, and important account notices.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Retention periods may vary depending on the type of information and applicable legal requirements.
9. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
10. Your Privacy Rights
Depending on where you live and whether applicable privacy laws apply to our business, you may have rights regarding your personal information, including rights to:
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Know what personal information we collect and how it is used
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Request access to personal information
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Request deletion of personal information
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Request correction of inaccurate information
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Opt out of certain sales or sharing of personal information
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Opt out of certain targeted advertising
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Appeal certain privacy-related decisions
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Receive equal treatment when exercising applicable privacy rights
These rights vary by state and may be subject to legal exceptions.
11. California Privacy Rights
If you are a California resident and applicable California privacy law applies to our business, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).
These may include rights to know, delete, correct, opt out of certain sale or sharing of personal information, limit certain uses of sensitive personal information, and not receive discriminatory treatment for exercising applicable rights.
To submit a privacy request, contact us at:
contact@imaginatiohubstudio.com
We may need to verify your identity before completing certain requests.
We will process verified requests within the time periods required by applicable law.
12. Other State Privacy Rights
Residents of certain states may have additional privacy rights under applicable state privacy laws.
Where required, we will provide applicable rights and procedures for submitting and appealing privacy requests.
13. Do Not Track
Some browsers offer “Do Not Track” signals. Our website may not respond to all browser-based Do Not Track signals.
Where applicable law requires recognition of certain universal opt-out mechanisms, we will process them as required.
14. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties.
We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
RETURN & REFUND POLICY
1. Return Period
Eligible products may be returned within 7 DAYS of the date of delivery, unless otherwise stated on the product page or required by applicable law.
The return period begins when the order is delivered.
2. Eligibility for Returns
To be eligible for a return, products generally must:
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Be unused and in their original condition
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Be returned with original packaging where reasonably possible
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Include the order number or proof of purchase
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Not be damaged through customer misuse or improper handling
Certain products may not be eligible for return because of their nature or applicable law.
3. Non-Returnable Products
Unless otherwise required by applicable law, certain products may be non-returnable, including:
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Personalized or customized products
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Items made specifically to a customer's specifications
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Products that cannot be returned for health, hygiene, or safety reasons once opened or used
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Digital products, where applicable
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Gift cards, where applicable
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Clearance or final-sale items, when clearly identified as final sale
Any product-specific return restrictions will be disclosed before purchase where required.
4. How to Request a Return
To request a return, contact:
contact@imaginatiohubstudio.com
Please include:
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Order number
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Customer name
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Product name
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Reason for the return
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Photographs, if the product is damaged, defective, or incorrect
Do not send products back before receiving return instructions when return authorization is required.
5. Return Shipping Costs
Unless otherwise stated:
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Customers are responsible for return shipping costs for voluntary returns.
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We will cover reasonable return shipping costs, or provide an appropriate remedy, when the product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law.
6. Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly.
Depending on the circumstances and applicable law, we may offer a replacement, refund, repair, store credit, or another appropriate remedy.
Nothing in this policy limits rights or remedies that cannot legally be excluded.
8. Exchanges
We may offer exchanges for eligible products depending on availability.
If the requested replacement is unavailable, we may provide another applicable resolution.
9. Sale and Promotional Items
Products purchased during promotions or sales may be subject to specific return conditions.
Any applicable restrictions will be disclosed before or at the time of purchase.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at [CUSTOMER SERVICE EMAIL].
We will make reasonable efforts to accommodate cancellation requests before an order is shipped. Once an order has shipped, cancellation may no longer be possible and the return process may apply.
If we are unable to ship an order within the promised timeframe, applicable federal law may require us to provide notice and an opportunity to cancel for a prompt refund.
11. Fraudulent or Abusive Returns
We reserve the right to investigate suspected fraudulent or abusive return activity and to refuse requests where permitted by law.
We will not use this provision to deny rights that cannot legally be waived.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL